We're so thrilled to be moving to a bigger warehouse (more KITRI for you, more space for us!) This means there may be some minor disruption to your orders and returns for a short time between Monday 12th - Tuesday 20th September as we settle into our new home.
As a thank you for getting us here - and for bearing with us as we move - we're offering 15% off everything to all our valued customers, valid between Thursday 8th - Tuesday 20th September, 23:59 BST.
Simply shop with code: MOVING15
Orders placed after 3pm Monday 12th September will be dispatched on Tuesday 20th September.
Refunds & Exchanges
You may experience a short delay to the processing of your refunds during this time but rest assured, we are working as fast as we can to prioritise your refund.
Exchanges received after Monday 12th September will be processed and dispatched on Tuesday 20th September.
Our new returns address is:
Off Cutler Heights Lane
Can I place an order after Monday 12th September?
Yes, absolutely! Any orders placed after 3pm on Monday 12th September will be dispatched on Tuesday 20th September.
I'd like to change my order, is this possible?
Yes, please drop us an email at firstname.lastname@example.org as soon as possible and have your order number ready. Our customer services team will do everything they can to help.
Have you received my returned items?
Once we receive your return, we will process your refund as soon as possible. If you haven't heard from us, please check with Royal Mail or if you're outside the UK, please check with your chosen courier. Still can't find your return? Send us an email at email@example.com. Unfortunately we can only help if you have retained the proof of postage.
If you returned your items for an exchange, your replacement (subject to stock availability) will be dispatched on Tuesday 20th September.
For anything else, contact our dynamite customer service team at: firstname.lastname@example.org (Mon-Fri 9am-5pm BST) and they will do their best to help and respond within 48hrs.