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About Pre-order

We’re passionate about only producing in limited runs, but we know this means that a lot of you miss out on our most popular styles. Pre-order means we only produce what you buy, which reduces waste and is better for the planet! It also means that you can get your hands-on sold-out styles. Win, win!

How does it work?

In a nutshell, a pre-order is an order placed for an item that has not yet dropped.

To pre-order an item:
1. Simply add an item in your preferred size (where available) to your basket, as you would for any normal order.
2. You will then need to follow the checkout process, as normal – no changes here – and pay for your item in full.
3. Your order will be dispatched on the date provided on the product page by complimentary standard shipping. We’ll keep you updated on the progress of your pre-order by email.

Can I cancel a pre-order?

Changed your mind? You have until the order cut off time to cancel your pre-order. Please email our customer care team at help@kitristudio.com

Can I return or exchange a pre-order?

Yes, we accept returns and exchanges on all orders including pre-orders. Please take a look at our Returns & Exchanges page for more information.

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Sign up to our emails for exclusive previews, early access to new drops and 15% off your first order.